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Privacy Policy

By providing personal data to Flowserve, you acknowledge that you have read and understand the terms of our Website Privacy Statement.

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We are committed to ensuring that the individuals whose details we hold understand our privacy practices. In particular, we want to make sure that we are respectful of your data protection preferences, and that you understand your data privacy rights.

This communication provides access to our Privacy Notice. It explains in clear language what information we collect about individuals, how we use it, and the choices and controls you have.

We have also recently updated our Privacy Notice to ensure that it meets high transparency requirements for data privacy in compliance with the EU data protection law known as the General Data Protection Regulation (GDPR), which went into effect on May 25, 2018.

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Privacy Policy

Flowserve and its affiliates (collectively “Flowserve”, “we”, “us”, or “our”) maintain and operate this and other websites (collectively, the “Flowserve Websites” or “Websites”), which collect and process Personal Data about you. This Flowserve Privacy Policy (“Privacy Policy”) concerns the Personal Data related to or provided by you that we collect or receive through our Websites. The privacy of your Personal Data is important to Flowserve, and we want your experience as a visitor to our Websites to be safe, secure, and valuable. This Privacy Policy is meant to help you understand what Personal Data we collect, how we use it, and what safeguards are in place to protect your Personal Data on the Websites.

APPLICABILITY OF THIS PRIVACY POLICY

This Privacy Policy, except for the section below titled “Additional Terms for EU Residents,” applies to all visitors to the Flowserve Websites, including you. If you are a resident of the European Union (“EU”), then the “Additional Terms for EU Residents” section of this Privacy Policy also applies to you.

DEFINITIONS

“Personal Data” means any information relating to an identified or identifiable natural person. It includes information that you have provided to us or that was collected by us from other sources. Examples of Personal Data can include a person’s name, date of birth, personal home address, home telephone number, work experience, location, biometric data (e.g., photographs and fingerprints), etc.

WHAT INFORMATION DOES FLOWSERVE COLLECT?

Flowserve collects the following categories of information about you:

  • If you visit the Flowserve Websites, we automatically collect your computer’s IP address, domain names used, the type of browser in use, the pages viewed, and similar analytics data regarding use of the Websites (e.g., collected from media optimization tools, analytics tags, and pixel activity trackers).
  • If we establish a business relationship with you, we collect account or transaction information as part of our business relationship with you.
  • If you seek employment with us through the Websites (including our online recruiting tools), we collect information from you in connection with your communications with us regarding employment opportunities, and in connection with your application for employment.
  • Otherwise, Personal Data is only collected on Flowserve Websites if you voluntarily choose to provide it. For example, if you fill out the “Contact Us” form, you may provide us with your name, email address, phone number, physical address, company, industry, and your interests and comments. If you contact us, we will typically keep a record of that correspondence.

Please note that certain of the information described above (e.g., details of your computer’s use of the Websites), may not be Personal Data in certain instances.

To use the Flowserve Websites, you are not required to provide us with all of the Personal Data discussed in this Privacy Policy; however, certain functionality will not be available if you do not provide certain Personal Data. In addition, if you do not provide certain Personal Data, our interactions with you may be limited or suspended, and we may not be able to respond to your requests or provide you with marketing or other information that you may find valuable. We also may not be able to perform, or continue to perform, a transaction with you or on your behalf.

WHY FLOWSERVE USES YOUR PERSONAL DATA

We use your Personal Data for the following purposes:

  • To conduct our business, including fulfilling your requests for products, services, and support.
  • To communicate with you regarding products and services for marketing purposes.
  • To contact you regarding our business or our relationship with you.
  • To provide customer service.
  • To conduct research and provide anonymous reporting for internal and external clients.
  • To maintain and improve our Websites, enhance your user experience, tailor the user experience, and to ensure content on the Websites is relevant.
  • To protect the security of the Websites, our systems, and you.
  • To comply with our legal obligations.

HOW FLOWSERVE PROTECTS THE SECURITY OF YOUR PERSONAL DATA

Maintaining the security of your Personal Data is very important to Flowserve. We use reasonable technologies to keep your Personal Data secure, and we implement appropriate security measures, including appropriate technical and organizational measures, that are designed to protect against the accidental or unlawful destruction, loss, misuse, alteration, unauthorized disclosure of, or access to your Personal Data.

WHERE YOUR PERSONAL DATA IS PROCESSED

Flowserve is a global company, and is headquartered in the United States with offices, affiliates, employees, representatives, partners, and service providers located around the world. As a result, Flowserve may transfer your Personal Data to, or otherwise process your Personal Data in, the United States and/or countries other than the country in which your Personal Data was collected or provided.

RECIPIENTS OF YOUR PERSONAL DATA

We may provide your Personal Data to our employees, representatives, and affiliates, as well as our third party partners and service providers. When providing your Personal Data to our employees, we limit access to those employees who we believe reasonably need to come into contact with or process your Personal Data to provide products, services, or support to you, to perform their jobs, or to otherwise assist us in pursuing our legitimate business interests.

Regarding our disclosure of your Personal Data to third parties:

  • We may disclose your Personal Data to our affiliate companies for marketing purposes, for legal and regulatory purposes, to manage business and other risks, to perform analytics, to ensure we have correct or up to date information about you (such as your current address), to review, develop, and improve our products and services, and to better manage our relationship with you.
  • If we are requested or required to disclose your Personal Data to third parties by law, regulation, a court of competent jurisdiction, or a governmental or law enforcement authority, we may do so.
  • We may disclose your Personal Data to third parties as necessary to prevent fraud or other illegal activity, such as attacks on Flowserve’s systems.
  • We may disclose your Personal Data to third parties as necessary for the preservation, establishment, exercise, or defense of legal claims (against us, you, or a third party).
  • We do not sell your Personal Data to third parties, except in connection with the sale, merger, or divestment of all or a portion of any of Flowserve or its affiliates.
  • We take appropriate steps to keep your Personal Data confidential and disclose this information to third parties only if necessary for legitimate business purposes. We may make your Personal Data available to our distributors, sales representatives, service providers or other partners so that they may respond to your inquiries or provide you information about goods or services that we believe support your business needs.

LINKS TO THIRD-PARTY WEBSITES

Flowserve Websites may provide links or other directions to the websites of our distributors, sales representatives or other third parties. If you follow a link to any of those third party websites, please note that they may have their own privacy policies, and we do not accept any responsibility or liability for their policies or processing of your Personal Data. We are not responsible for the content or privacy practices they employ and encourage you to read their own privacy disclosures.

COOKIES

A cookie is a small text file that is placed on your computer’s hard drive by your web browser when you visit a website. Cookies enable websites to access information about the pages you visit and your actions and preferences (such as login, language, font size, and other display preferences) over a period of time. Flowserve uses cookies to ensure the functioning of the Websites, as well as to provide better service when users return to our Websites. For example, using cookies with the Websites allows you to come back to the Websites or browse from one page to another without having to resubmit your preferences and other information.

There are two kinds of cookies that Flowserve uses, both of which collect information about a user and his or her computer, including web-browsing behavior and user preferences.

  • Session Cookies. Also called transient cookies. Session cookies are stored in temporary memory and are erased when you close your web browser.
  • Permanent Cookies. Also called persistent cookies or stored cookies. Permanent cookies are stored on your computer's hard drive until they expire or until you delete them from your computer.

Flowserve uses cookies to remember the following about your interaction with our Websites:

  • Past website and literature page visit information to provide a customized experience and to recommend literature and/or products;
  • First name, last name, country, address, title, company, industry and other information submitted via forms to assist in auto-populating other site areas;
  • If you have already received, viewed, or interacted with certain pop-ups, banners, or other content on our Websites; and
  • If you have agreed (or not) to this Privacy Policy or our use of cookies on the Websites.

At this time, our Websites are not configured to honor browsers' “Do Not Track” signals.

You can delete cookies that are already on your computer and you can set many browsers to block cookies and prevent them from being placed. If you do this, however, you may have a sub-optimal browsing experience, you may have to manually adjust some preferences or setting every time you visit the Websites, and some services and functionalities of the Websites may not work as intended. For more information, see aboutcookies.org. For information about certain cookies used for advertising by third parties, including through cross-device tracking, and to exercise certain choices you may have regarding such cookies, please visit the Digital Advertising Alliance, Digital Advertising Alliance-Canada, Network Advertising Initiative, and the European Interactive Digital Advertising Alliance.

YOUR CHOICES REGARDING MARKETING COMMUNICATIONS

If you no longer wish to receive any marketing communications, remain on a mailing list to which you previously subscribed, or receive any other communication from Flowserve, please follow the unsubscribe link in the applicable marketing communications.

CHANGES TO OUR PRIVACY POLICY

Flowserve may update this Privacy Policy from time to time as our business, services, or policies change, or as required by law. We encourage you to visit our Websites periodically to stay informed about Flowserve's privacy practices. If we update this Privacy Policy, we will post the updated version of the Privacy Policy on our Websites, and for a period of time we will post a notice on our home page that this Privacy Policy has been updated. We will also advise you of any choices or rights you may have as a result of such updates, to the extent required under applicable law.

CONTACT US

For any questions or concerns regarding this Privacy Policy, our privacy practices, or our processing of your Personal Data, please contact Flowserve at privacy@flowserve.com.

Additional Terms for EU Residents

This section of our Privacy Policy (“Additional Terms for EU Residents”) applies to you only if you are a resident of the EU. If this section of our Privacy Policy applies to you, then in the event that any terms in this section conflict with the remainder of this Privacy Policy, then the terms of this section shall control.

THE LEGAL BASES FOR PROCESSING YOUR PERSONAL DATA

In accordance with applicable law, we base our processing (collecting, storing, using, transferring, etc.) of your Personal Data on an appropriate legal basis. Each category of your Personal Data is processed under an appropriate legal basis, but not all categories of your Personal Data are necessarily processed under the same legal basis. The legal bases that could apply to our processing of your Personal Data are:

  • Our Legitimate Interests - we process your Personal Data as necessary for the purposes of our legitimate interests, which include protecting the security of the Websites, our systems, and of you; detecting and preventing fraud and other illegal activity; protecting and defending the rights or property of others, or our own rights and interests; maintaining and enhancing the user experience; marketing products and services; and providing you with products, services, support, and information you request;
  • Performance of a Contract with You - we process your Personal Data, as necessary, to perform our obligations, or to enter into, a contract with you, including, for example, processing of your Personal Data to provide products and services, to maintain and diagnose products and services, to provide warranty services, to investigate defects or other issues with products and services, to answer questions and requests from you, to provide customer support to you, and to manage our business relationship with you;
  • Compliance with Legal Obligations - we process your Personal Data as necessary to comply with our legal obligations, including compliance with applicable laws and regulations, court orders, and legal process; and
  • Your Consent - we may process your Personal Data subject to your consent for one or more specific purposes.

Most of our processing of your Personal Data is under a legal basis other than your consent. In relation to direct marketing, to the extend required by law we will obtain your consent before using your Personal Data for this purpose.

HOW WE CONDUCT CROSS-BORDER TRANSFERS OF YOUR PERSONAL DATA

Flowserve may transfer your Personal Data across borders to Flowserve and our representatives, affiliates, third party partners and service providers in the United States and other countries where we do business. These countries may have different standards of data protection than your home country. In the event of a cross-border transfer of your Personal Data, if the country to which we transfer your Personal Data is not a recipient of an adequacy decision from the European Commission, and if the transfer is not made under a derogation that does not require additional suitable protections (e.g., the transfer is necessary for the performance of a contract with you or of a contract concluded in your interest, or the transfer is necessary for the establishment, exercise, or defense of legal claims), then we provide appropriate or suitable safeguards for such cross-border transfers as required by law, which may include EU standard contractual clauses (also known as model clauses), the applicable Privacy Shield Framework, or binding corporate rules.

AUTOMATED DECISION MAKING

Flowserve does not use automated decision-making, including profiling, in a way that produces legal effects concerning you or that similarly significantly affects you. We also do not use automated decision-making, including profiling, based on any of your special categories of Personal Data.

RETENTION OF YOUR PERSONAL DATA

Flowserve retains your Personal Data only for as long as is reasonably necessary to accomplish the purposes for which it was collected, and as permitted by applicable law. We may retain backups and archives that may include your Personal Data as long as reasonably necessary to comply with applicable law.

SPECIAL CATEGORIES OF PERSONAL DATA

Flowserve will not, other than in exceptional circumstances, collect and process any special categories of your Personal Data.

YOUR RIGHTS

With regard to certain of your Personal Data, you may have the right under applicable law to:

  • Request that we erase or rectify of your Personal Data (e.g., update or correct your Personal Data);
  • Request from us access to your Personal Data;
  • Request that we restrict our processing of your Personal Data;
  • Object to our processing of your Personal Data;
  • Data portability (the right to receive from us your Personal Data);
  • Have us verify the origin of your Personal Data; and/or
  • Withdraw consent to the processing of your Personal Data (without affecting the lawfulness of processing based on consent before its withdrawal) by contacting us at privacy@flowserve.com. Please note, however, that we may retain your Personal Data as required or permitted by applicable law.

CONTACT US

For any questions or concerns regarding this Privacy Policy, our privacy practices, or our processing of your Personal Data, please contact Flowserve at privacy@flowserve.com and its Data Protection team at Flowserve Corporation, 5215 North O'Connor Boulevard, Suite 2300, Irving, Texas 75039 USA.

You may also have a right under applicable law to lodge a complaint with a supervisory authority.

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Desalination

Global demand for clean water continues to accelerate, and municipalities and industries are looking for reliable, energy-efficient desalination solutions. As a leading provider of desalination technologies and support services, Flowserve brings safe, cost-effective water to communities. Whether for potable or industrial use, you will find our high-efficiency pumps, valves and energy recovery devices hard at work in desalination plants all over the world.

Integrated systems and services that reduce total cost of ownership

In designing modern desalination plants, cost-effective water production, energy consumption and system availability are major drivers. Our ability to deliver complete, integrated flow control systems that are energy-efficient and scalable enables desalination plants to operate economically and grow with demand.

Regardless of the desalination process, Flowserve supports customers with specialty equipment and aftermarket services to advance plant operating goals and keep key flow control processes running smoothly. Flowserve offers …

  • Unparalleled experience in the design and operation of high-efficiency fluid motion and control systems.
  • Single point of contact and responsibility for all major equipment, including pumps, energy recovery devices, valves and mechanical seals.
  • Equipment and system optimization to provide the lowest total cost solution.
  • Engineering and technical resources for application support and ongoing life cycle cost-reduction services.
  • Local support of parts, repairs and service through nearly 200 global Quick Response Centers.
  • Condition monitoring and maintenance contracts that guarantee availability and efficiency of equipment.
  • Educational services that train customer personnel in the selection, operation and maintenance of pumps, energy recovery devices, seals and valves

 

Desal Install

 

Experience that counts

Flowserve equipment is installed in 90% of the world’s desalination plants. More than two-thirds of mega seawater reverse osmosis (SWRO) projects have Flowserve pumps and ERDs. We have been a leader in desalination since it was commercialized on a large scale. And, we have partnered with some of the world’s largest desalination EPCs, contractors, developers and end users to build plants using thermal and membrane technologies.

Reverse osmosis desalination

Energy consumption is generally the biggest operating cost driver of reverse osmosis (RO) desalination. Advances in membrane and energy recovery technologies are making SWRO and brackish water reverse osmosis (BWRO) more economical, but it can’t be taken for granted.

We understand RO plants consume a lot of power, much of it by high pressure pumps, so we build optimal efficiency into every one of our RO systems. Our high-pressure membrane feed pumps and ERDs — including Calder® DWEER™ isobaric devices and Calder ERT energy recovery turbines — feature optimized hydraulics and advanced material technologies to keep operating costs low and plants running profitably. Moreover, our detailed systems knowledge along with a full menu of technical support services are available wherever and whenever needed to ensure plant availability goals are met.

 

Tuas Desalination Plant Exterior

Flowserve was honored by HSL for its contribution to the construction of Tuas Desalination Plant 3 in Tuas, Singapore.

Singapore opened its third SWRO desalination plant in June 2018. Able to produce 136 million liters of drinking water per day and utilizing 50 Flowserve pumps, the plant boasts the highest output per square foot of any of the country’s desalination plants. HSL CEO Mr. Charles Quek said it was one of the most space-efficient and technologically advanced desalination plants in the world.

 

Multistage flash distillation (MSF) and multi-effect distillation (MED)

Thermal desalination via MSF or MED is most economically advantageous where water salinity is very high. Selecting equipment and materials that can survive elevated brine temperatures and salinity is critical to the success of these plants. Pitting, crevice corrosion and stress corrosion cracking are major challenges in processing seawater and brackish water.

Flowserve is unmatched in materials expertise and applications know-how. Our pumps and valves are available in a broad range of corrosion-resistant materials — both metallic and non-metallic — to provide a competitive total cost solution for the corrosive services found in MSF and MED desalination plants.

 

Plant in Singapore

 

Understanding the business of desalination

We’ve worked with government-backed fixed engineering, procurement and commissioning (EPC) projects as well as privately financed build-own operate (BOO) and build-own-operate-transfer (BOOT) ventures. Our dedicated desalination experts and project managers understand the business challenges of each commercial model.

For new projects or major upgrades, our dedicated global project managers and engineering experts help streamline execution. They offer a total solution approach, focused on creating the most efficient and technologically advanced systems. They work with your teams to select equipment, maximize overall efficiency, and optimize plant layout. And, they also work tirelessly to ensure installation and commissioning meet requirements and schedules.

For existing operations, we’ve invested in aftermarket services and supporting infrastructure to help plant operators manage risks. Our turnkey maintenance contracts guarantee minimum efficiencies of key equipment. Monitoring and preventative maintenance service plans make sure plant availability and throughput goals are achieved.

 

Larnaca Desalination Plant

For millions of people in Cyprus, our end-to-end solution quenched their thirst — at an even lower cost.

The Cyprus Water Department needed to improve the efficiency of the Larnaca Desalination Plant to offset increasing energy costs. By upgrading the plant with state-of-the-art technologies, including improved high-pressure pumps and DWEER ERDs, Flowserve was able to beat their performance goals.

Read the success story

 

A complete, integrated flow control system

By bringing together industry-leading pumps and valves, high-efficiency ERDs, unmatched materials expertise and desalination-specific application knowledge, Flowserve is a single-source provider of complete, integrated flow control systems for desalination plants around the world.

Having equipped water desalination plants for more than a half-century, we have the equipment and system expertise to meet these challenges.

Pumps

High corrosion resistance and energy efficiency are paramount to the selection of pumps for desalination. Flowserve offers the industry’s widest selection of proven pump types in a full range of materials and hydraulics to maximize performance and minimize lifecycle costs.

  • Source water intake pumps
    • Pleuger® SUBM water-filled, deep-well submersible pump
    • VTP vertical turbine wet-pit pump
    • VCT mixed-flow, wet-pit circulating pump
    • LNN and LNNV single case, axially split pumps
  • Brine recirculation pumps (MSF and MED)
    • VPC vertical turbine, double case pump
    • QLC double case, double-suction, vertical turbine pump
  • High-pressure membrane feed pumps (SWRO)
    • DMX single case, multistage axially split pump
    • CSX ring-section pump
    • MSC ring-section pump
  • Booster, second pass, backwash, flushing, potable water and auxiliary pumps (SWRO)

Energy recovery devices

In designing modern desalination water plants, high efficiency is a primary goal. This includes efficiency not only in energy consumption, but also energy recovery. Through its Calder brand, Flowserve offers the world’s highest efficiency energy recovery equipment for reverse osmosis desalination.

Mechanical seals

Mechanical seals are integral to the reliable operation of pumps used in a desalination plant. The utmost care must be taken to specify the correct configurations and materials of construction to maximize uptime. Our expertise in metallurgy and the application of sophisticated mechanical sealing technologies in the toughest applications allows Flowserve to excel in extending mean time between failure (MTBF) of critical rotating equipment.

Valves

Desalination processes, particularly SWRO systems, require numerous valves capable of handling large volumes of water at high pressures. These valves must also be made of materials capable of resisting corrosion from chloride-rich water and the chemicals commonly used. Flowserve offers a complete range of valves to suit the diverse applications found in desalination.


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