Support For Your Operations
We're committed to providing our customers with world-class support. This includes the technology, information and training options you need from actual flow management experts. Our expertise and variety of support options, including proactive maintenance and responsive services, help you keep your flow control equipment running reliably and efficiently.
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World-Class Service Starts Here
Flowserve helps customers keep critical operations running with expert support, global service capabilities, and practical training resources.
Frequently Asked Questions
We empower critical industries with extraordinary solutions, strengthening today's world while building tomorrow. We manufacture and service fluid motion and control solutions for some of the world’s most critical industrial applications, providing a broad portfolio of pumps, valves, seals, actuation, and related flow-control services designed to help customers improve reliability, safety, uptime, and operating efficiency.
As your full-lifecycle partner, we combine equipment and systems engineering expertise, a broad range of service capabilities, and a global service center network to deliver solutions that improve reliability, reduce downtime, and maximize long-term value.
The company’s heritage and expertise with flow control solutions date back to the year 1790. The Flowserve brand name originated in 1997 with the merger of BW/IP and Durco International.
Flowserve creates solutions for the energy, chemical processing, power, water and general industry sectors. We support a diverse range of applications, including nuclear, pharmaceuticals, agriculture, diesel, seawater desalination, wastewater, food and beverage, and other specialized process industries.
Flowserve aftermarket services include replacement parts, repairs, upgrades, field services, technical assessments, reliability services, engineering support, training, and asset optimization. We offer both on-site and off-site service needs through our global Quick Response Centers network.
Flowserve’s library, the Knowledge Center, provides a quick and easy way to find product brochures, user instructions and other resources from every segment of our wide-ranging expertise in the flow control industry. You can also access a robust collection of white papers, case studies and other technical information.
Yes. Flowserve's Energy Advantage Program supports customers with technologies and services that help improve efficiency, reduce waste, optimize equipment performance, and support energy transition initiatives.
Flowserve regularly updates the software for its flow management equipment to make sure your assets are working their hardest for you. You can find the latest software and support files, organized by category for quick access, on our Software Downloads page.
Flowserve training is available at our regional training centers, on-site at your facility, online, or through a blended learning approach. A variety of remote learning options are also available to safeguard your employees’ safety during the COVID-19 pandemic.
With Flowserve Educational Services & Training, you can choose from our current catalog of course offerings, or have Flowserve develop custom training programs tailored to your schedule, personnel and objectives.
Sustainable development is a key part of Flowserve’s commitment to making the world better for everyone. Our sustainability program has three key objectives: valuing our people, protecting the planet, and promoting operational excellence. These three objectives serve as our guide as we reduce our environmental footprint and advance technologies that support energy transition, build a safe and inclusive culture for our associates, contribute to our communities, maintain strong governance practices, and drive efficient business processes. Visit our ESG page to read our latest Impact Report and to learn more.
The following documents provide information relating to vendors with a permanent establishment of address outside of the U.S.
Policy
Outlines the procedures to be followed by all non-U.S. (foreign) vendors.
Service definition/required documentation
Addresses what services are subject to this policy and the corresponding documentation required.
IRS tax forms/instructions
A list of the IRS tax forms you will need, plus links to the IRS website for the actual forms and instructions. A brief summary of the purpose of each form is also provided.
Obtaining a U.S. TIN
Information on obtaining a U.S. federal tax identification number (TIN) and links to the corresponding forms.
Submit forms
Instructions for submitting your completed forms to the Flowserve Corporate tax department.
FAQs
Answers to frequently asked questions about Flowserve policies for non-U.S. vendors.
Feel free to contact us at [email protected] or [email protected] if you need further information.
Insurance coverage is managed by Flowserve’s Global Insurance and Risk Management Department in coordination with Marsh USA, Flowserve’s global insurance broker. Details of Flowserve’s insurance programs for the United States and Canada, including policy numbers, limits and insurance companies, can be found on the Memorandum of Insurance page.
For details about Flowserve’s compliance with the UK’s gender pay gap regulations, limited pension plan for UK employees and the BW/IP International Limited Pension Plan, visit the UK Regulatory Reports page. For information on UK taxes, visit the UK Tax Strategy page.