Our Program Pillars
At Flowserve, integrity is more than a principle — it is a core value that shapes how we work and make decisions every day. Doing the right thing with honesty, transparency and accountability is a shared commitment across our global teams. Our Integrity & Compliance program helps bring that commitment to life by empowering associates to speak up, act ethically and take ownership for maintaining a culture of trust.
Our compliance program focuses on five pillars: Culture, Speaking Up, Strategy, Accountability and Risk Management. These pillars guide how we work together to protect our people, support our customers and uphold the highest standards in everything we do.
We are Led by Our Values
Flowserve’s Values define how we work, how we make decisions, and how we engage with our customers and the communities we serve.
People Empower each other to thrive.
Build a culture of trust and collaboration to help each other grow and reach new heights. Show up for one another with respect, openness and support through your everyday actions.
Safety Create safe workplaces and products.
Act intentionally to protect each other, our customers, our partners and the communities we serve. Embrace Flowserve’s safety mindset and practices.
Integrity Do the right thing, always.
Act ethically and transparently toward associates, customers and shareholders in accordance with the Flowserve Code of Conduct. Be consistently open, honest and trustworthy.
Ownership Own your impact. Act with humility. Win together.
Deliver strong outcomes that contribute to our shared success. Deliver on your commitments, stay open to feedback and focus on continuous improvement.
Ingenuity Think bold. Act decisively.
Solve complex challenges with creativity and courage. Take smart risks, learn from setbacks and turn innovative ideas into practical solutions that make a difference for our customers and the world.
Our Code of Conduct
The Flowserve culture is centered on ethics, integrity and trust. Our values drive how we treat each other, our customers, suppliers, partners and even our competitors. By combining uncompromising character, transparent business behavior, mutual respect, and world-class products and services, we seek to build a culture that creates satisfied customers, engaged employees and sustainable, profitable growth. Our ethical business practices support global efforts to assist in the eradication of human rights abuses.
Our Code of Conduct incorporates and reinforces Flowserve Values and the laws, regulations and policies that apply to our business. It also helps our associates understand the importance of integrity at Flowserve and our commitment to conducting business in an honest, ethical and transparent manner.
Reporting Concerns and Non-Retaliation
Upholding our Code of Conduct, our values, and our integrity culture is the responsibility of each Flowserve associate. All of our associates are empowered and encouraged to speak up and report concerns. We have multiple resources available to report concerns, including anonymous options through our Ethics Hotline. We take reports seriously and conduct prompt and thorough investigations. We prohibit retaliation and no adverse action will be taken when associates:
- Refuse to do something that violates our Code of Conduct, polices, or the law, even if the refusal results in a loss of business to Flowserve.
- Raise a concern in good faith about a potential ethical issue.
- Cooperate in an investigation.
Anyone retaliating against an associate for these reasons will be subject to disciplinary action, up to and including termination of employment or business relationship.
Supplier Compliance
While governments have the duty to protect the rights of citizens, we are committed to upholding human rights as a universal obligation to Flowserve’s global business practices. We expect all our business partners to respect and uphold the human rights principles set forth in our Third-Party Code of Conduct.
As an extension of this expectation, suppliers are required to operate with integrity and in full compliance with applicable laws and regulations, while promoting safe, ethical and responsible working conditions across their operations and supply chains. By holding our suppliers to these standards, we strengthen a supply chain that reflects Flowserve’s values and supports sustainable, responsible business conduct worldwide.
