Skip to main content
logo
Shield with check icon
Step 1 of 2
Privacy Policy

By providing personal data to Flowserve, you acknowledge that you have read and understand the terms of our Website Privacy Statement.

Accept
Why am I seeing this?
Cookie icon
Step 2 of 2
Cookies

We use cookies and related tracking technologies to personalize and enhance your experience on our site. Visit our Cookie Policy to learn more about cookies and how to manage your personal preferences. By clicking 'Accept' you agree to the use of cookies and related tracking technologies.

Accept
Why am I seeing this?
Why am I seeing this?

We are committed to ensuring that the individuals whose details we hold understand our privacy practices. In particular, we want to make sure that we are respectful of your data protection preferences, and that you understand your data privacy rights.

This communication provides access to our Privacy Notice. It explains in clear language what information we collect about individuals, how we use it, and the choices and controls you have.

We have also recently updated our Privacy Notice to ensure that it meets high transparency requirements for data privacy in compliance with the EU data protection law known as the General Data Protection Regulation (GDPR), which went into effect on May 25, 2018.

Back
Privacy Policy

Flowserve and its affiliates (collectively “Flowserve”, “we”, “us”, or “our”) maintain and operate this and other websites (collectively, the “Flowserve Websites” or “Websites”), which collect and process Personal Data about you. This Flowserve Privacy Policy (“Privacy Policy”) concerns the Personal Data related to or provided by you that we collect or receive through our Websites. The privacy of your Personal Data is important to Flowserve, and we want your experience as a visitor to our Websites to be safe, secure, and valuable. This Privacy Policy is meant to help you understand what Personal Data we collect, how we use it, and what safeguards are in place to protect your Personal Data on the Websites.

APPLICABILITY OF THIS PRIVACY POLICY

This Privacy Policy, except for the section below titled “Additional Terms for EU Residents,” applies to all visitors to the Flowserve Websites, including you. If you are a resident of the European Union (“EU”), then the “Additional Terms for EU Residents” section of this Privacy Policy also applies to you.

DEFINITIONS

“Personal Data” means any information relating to an identified or identifiable natural person. It includes information that you have provided to us or that was collected by us from other sources. Examples of Personal Data can include a person’s name, date of birth, personal home address, home telephone number, work experience, location, biometric data (e.g., photographs and fingerprints), etc.

WHAT INFORMATION DOES FLOWSERVE COLLECT?

Flowserve collects the following categories of information about you:

  • If you visit the Flowserve Websites, we automatically collect your computer’s IP address, domain names used, the type of browser in use, the pages viewed, and similar analytics data regarding use of the Websites (e.g., collected from media optimization tools, analytics tags, and pixel activity trackers).
  • If we establish a business relationship with you, we collect account or transaction information as part of our business relationship with you.
  • If you seek employment with us through the Websites (including our online recruiting tools), we collect information from you in connection with your communications with us regarding employment opportunities, and in connection with your application for employment.
  • Otherwise, Personal Data is only collected on Flowserve Websites if you voluntarily choose to provide it. For example, if you fill out the “Contact Us” form, you may provide us with your name, email address, phone number, physical address, company, industry, and your interests and comments. If you contact us, we will typically keep a record of that correspondence.

Please note that certain of the information described above (e.g., details of your computer’s use of the Websites), may not be Personal Data in certain instances.

To use the Flowserve Websites, you are not required to provide us with all of the Personal Data discussed in this Privacy Policy; however, certain functionality will not be available if you do not provide certain Personal Data. In addition, if you do not provide certain Personal Data, our interactions with you may be limited or suspended, and we may not be able to respond to your requests or provide you with marketing or other information that you may find valuable. We also may not be able to perform, or continue to perform, a transaction with you or on your behalf.

WHY FLOWSERVE USES YOUR PERSONAL DATA

We use your Personal Data for the following purposes:

  • To conduct our business, including fulfilling your requests for products, services, and support.
  • To communicate with you regarding products and services for marketing purposes.
  • To contact you regarding our business or our relationship with you.
  • To provide customer service.
  • To conduct research and provide anonymous reporting for internal and external clients.
  • To maintain and improve our Websites, enhance your user experience, tailor the user experience, and to ensure content on the Websites is relevant.
  • To protect the security of the Websites, our systems, and you.
  • To comply with our legal obligations.

HOW FLOWSERVE PROTECTS THE SECURITY OF YOUR PERSONAL DATA

Maintaining the security of your Personal Data is very important to Flowserve. We use reasonable technologies to keep your Personal Data secure, and we implement appropriate security measures, including appropriate technical and organizational measures, that are designed to protect against the accidental or unlawful destruction, loss, misuse, alteration, unauthorized disclosure of, or access to your Personal Data.

WHERE YOUR PERSONAL DATA IS PROCESSED

Flowserve is a global company, and is headquartered in the United States with offices, affiliates, employees, representatives, partners, and service providers located around the world. As a result, Flowserve may transfer your Personal Data to, or otherwise process your Personal Data in, the United States and/or countries other than the country in which your Personal Data was collected or provided.

RECIPIENTS OF YOUR PERSONAL DATA

We may provide your Personal Data to our employees, representatives, and affiliates, as well as our third party partners and service providers. When providing your Personal Data to our employees, we limit access to those employees who we believe reasonably need to come into contact with or process your Personal Data to provide products, services, or support to you, to perform their jobs, or to otherwise assist us in pursuing our legitimate business interests.

Regarding our disclosure of your Personal Data to third parties:

  • We may disclose your Personal Data to our affiliate companies for marketing purposes, for legal and regulatory purposes, to manage business and other risks, to perform analytics, to ensure we have correct or up to date information about you (such as your current address), to review, develop, and improve our products and services, and to better manage our relationship with you.
  • If we are requested or required to disclose your Personal Data to third parties by law, regulation, a court of competent jurisdiction, or a governmental or law enforcement authority, we may do so.
  • We may disclose your Personal Data to third parties as necessary to prevent fraud or other illegal activity, such as attacks on Flowserve’s systems.
  • We may disclose your Personal Data to third parties as necessary for the preservation, establishment, exercise, or defense of legal claims (against us, you, or a third party).
  • We do not sell your Personal Data to third parties, except in connection with the sale, merger, or divestment of all or a portion of any of Flowserve or its affiliates.
  • We take appropriate steps to keep your Personal Data confidential and disclose this information to third parties only if necessary for legitimate business purposes. We may make your Personal Data available to our distributors, sales representatives, service providers or other partners so that they may respond to your inquiries or provide you information about goods or services that we believe support your business needs.

LINKS TO THIRD-PARTY WEBSITES

Flowserve Websites may provide links or other directions to the websites of our distributors, sales representatives or other third parties. If you follow a link to any of those third party websites, please note that they may have their own privacy policies, and we do not accept any responsibility or liability for their policies or processing of your Personal Data. We are not responsible for the content or privacy practices they employ and encourage you to read their own privacy disclosures.

COOKIES

A cookie is a small text file that is placed on your computer’s hard drive by your web browser when you visit a website. Cookies enable websites to access information about the pages you visit and your actions and preferences (such as login, language, font size, and other display preferences) over a period of time. Flowserve uses cookies to ensure the functioning of the Websites, as well as to provide better service when users return to our Websites. For example, using cookies with the Websites allows you to come back to the Websites or browse from one page to another without having to resubmit your preferences and other information.

There are two kinds of cookies that Flowserve uses, both of which collect information about a user and his or her computer, including web-browsing behavior and user preferences.

  • Session Cookies. Also called transient cookies. Session cookies are stored in temporary memory and are erased when you close your web browser.
  • Permanent Cookies. Also called persistent cookies or stored cookies. Permanent cookies are stored on your computer's hard drive until they expire or until you delete them from your computer.

Flowserve uses cookies to remember the following about your interaction with our Websites:

  • Past website and literature page visit information to provide a customized experience and to recommend literature and/or products;
  • First name, last name, country, address, title, company, industry and other information submitted via forms to assist in auto-populating other site areas;
  • If you have already received, viewed, or interacted with certain pop-ups, banners, or other content on our Websites; and
  • If you have agreed (or not) to this Privacy Policy or our use of cookies on the Websites.

At this time, our Websites are not configured to honor browsers' “Do Not Track” signals.

You can delete cookies that are already on your computer and you can set many browsers to block cookies and prevent them from being placed. If you do this, however, you may have a sub-optimal browsing experience, you may have to manually adjust some preferences or setting every time you visit the Websites, and some services and functionalities of the Websites may not work as intended. For more information, see aboutcookies.org. For information about certain cookies used for advertising by third parties, including through cross-device tracking, and to exercise certain choices you may have regarding such cookies, please visit the Digital Advertising Alliance, Digital Advertising Alliance-Canada, Network Advertising Initiative, and the European Interactive Digital Advertising Alliance.

YOUR CHOICES REGARDING MARKETING COMMUNICATIONS

If you no longer wish to receive any marketing communications, remain on a mailing list to which you previously subscribed, or receive any other communication from Flowserve, please follow the unsubscribe link in the applicable marketing communications.

CHANGES TO OUR PRIVACY POLICY

Flowserve may update this Privacy Policy from time to time as our business, services, or policies change, or as required by law. We encourage you to visit our Websites periodically to stay informed about Flowserve's privacy practices. If we update this Privacy Policy, we will post the updated version of the Privacy Policy on our Websites, and for a period of time we will post a notice on our home page that this Privacy Policy has been updated. We will also advise you of any choices or rights you may have as a result of such updates, to the extent required under applicable law.

CONTACT US

For any questions or concerns regarding this Privacy Policy, our privacy practices, or our processing of your Personal Data, please contact Flowserve at privacy@flowserve.com.

Additional Terms for EU Residents

This section of our Privacy Policy (“Additional Terms for EU Residents”) applies to you only if you are a resident of the EU. If this section of our Privacy Policy applies to you, then in the event that any terms in this section conflict with the remainder of this Privacy Policy, then the terms of this section shall control.

THE LEGAL BASES FOR PROCESSING YOUR PERSONAL DATA

In accordance with applicable law, we base our processing (collecting, storing, using, transferring, etc.) of your Personal Data on an appropriate legal basis. Each category of your Personal Data is processed under an appropriate legal basis, but not all categories of your Personal Data are necessarily processed under the same legal basis. The legal bases that could apply to our processing of your Personal Data are:

  • Our Legitimate Interests - we process your Personal Data as necessary for the purposes of our legitimate interests, which include protecting the security of the Websites, our systems, and of you; detecting and preventing fraud and other illegal activity; protecting and defending the rights or property of others, or our own rights and interests; maintaining and enhancing the user experience; marketing products and services; and providing you with products, services, support, and information you request;
  • Performance of a Contract with You - we process your Personal Data, as necessary, to perform our obligations, or to enter into, a contract with you, including, for example, processing of your Personal Data to provide products and services, to maintain and diagnose products and services, to provide warranty services, to investigate defects or other issues with products and services, to answer questions and requests from you, to provide customer support to you, and to manage our business relationship with you;
  • Compliance with Legal Obligations - we process your Personal Data as necessary to comply with our legal obligations, including compliance with applicable laws and regulations, court orders, and legal process; and
  • Your Consent - we may process your Personal Data subject to your consent for one or more specific purposes.

Most of our processing of your Personal Data is under a legal basis other than your consent. In relation to direct marketing, to the extend required by law we will obtain your consent before using your Personal Data for this purpose.

HOW WE CONDUCT CROSS-BORDER TRANSFERS OF YOUR PERSONAL DATA

Flowserve may transfer your Personal Data across borders to Flowserve and our representatives, affiliates, third party partners and service providers in the United States and other countries where we do business. These countries may have different standards of data protection than your home country. In the event of a cross-border transfer of your Personal Data, if the country to which we transfer your Personal Data is not a recipient of an adequacy decision from the European Commission, and if the transfer is not made under a derogation that does not require additional suitable protections (e.g., the transfer is necessary for the performance of a contract with you or of a contract concluded in your interest, or the transfer is necessary for the establishment, exercise, or defense of legal claims), then we provide appropriate or suitable safeguards for such cross-border transfers as required by law, which may include EU standard contractual clauses (also known as model clauses), the applicable Privacy Shield Framework, or binding corporate rules.

AUTOMATED DECISION MAKING

Flowserve does not use automated decision-making, including profiling, in a way that produces legal effects concerning you or that similarly significantly affects you. We also do not use automated decision-making, including profiling, based on any of your special categories of Personal Data.

RETENTION OF YOUR PERSONAL DATA

Flowserve retains your Personal Data only for as long as is reasonably necessary to accomplish the purposes for which it was collected, and as permitted by applicable law. We may retain backups and archives that may include your Personal Data as long as reasonably necessary to comply with applicable law.

SPECIAL CATEGORIES OF PERSONAL DATA

Flowserve will not, other than in exceptional circumstances, collect and process any special categories of your Personal Data.

YOUR RIGHTS

With regard to certain of your Personal Data, you may have the right under applicable law to:

  • Request that we erase or rectify of your Personal Data (e.g., update or correct your Personal Data);
  • Request from us access to your Personal Data;
  • Request that we restrict our processing of your Personal Data;
  • Object to our processing of your Personal Data;
  • Data portability (the right to receive from us your Personal Data);
  • Have us verify the origin of your Personal Data; and/or
  • Withdraw consent to the processing of your Personal Data (without affecting the lawfulness of processing based on consent before its withdrawal) by contacting us at privacy@flowserve.com. Please note, however, that we may retain your Personal Data as required or permitted by applicable law.

CONTACT US

For any questions or concerns regarding this Privacy Policy, our privacy practices, or our processing of your Personal Data, please contact Flowserve at privacy@flowserve.com and its Data Protection team at Flowserve Corporation, 5215 North O'Connor Boulevard, Suite 2300, Irving, Texas 75039 USA.

You may also have a right under applicable law to lodge a complaint with a supervisory authority.

Back

Asset Optimization

A partnership with a manufacturer should go beyond the equipment it sells. Flowserve has developed the human resources, technology platforms and business alliances to help you realize more payback from your plant operations.

We not only help our customers “detect and diagnose,” but also “fix and optimize.” We have deep domain knowledge built over 200 years as a major equipment supplier to the industry. We know in detail how to optimize the performance of flow equipment, and how to ensure it is operating safely, reliably, and at peak performance.

With a holistic view of the operation bolstered by lifecycle cost analyses, Flowserve can provide customers with a variety of asset management and optimization solutions—from industry benchmarking to customized asset optimization—that address some of the industry’s toughest issues. These solutions are backed by our unparalleled industry expertise and technical infrastructure that is uniquely developed to the requirements of flow management equipment and systems operation.

Partner with us to manage and optimize your assets to gain efficiencies and lower costs.


Contact Us
Asset Data Management
Asset Data Management

Flowserve employs a comprehensive array of tools and technologies to ensure all relevant data become part of the decision-making process—at the equipment, unit or plant level. A comprehensive data view coupled with insights from Flowserve experts can identify latent efficiencies and optimizations to improve performance and decrease costs.

Whether employing a wireless monitoring system, leveraging its IPS Insight platform or making sense of disparate sets of historical data, Flowserve can help customers get a more complete view of all their data. Once data is collected and/or cleansed, proprietary software from Flowserve allows customers to view actionable information using easy-to-understand graphical interfaces. Then, experts work with your team to decipher trends and insights and develop an optimization plan. Our goal is to quickly deploy solutions that prevent equipment failures and system disruptions before they occur.


Data Acquisition
Wired or wireless, in situ or mobile, Flowserve has the products and technical resources to accurately collect and efficiently transmit data.

  • IPS Wireless™: Intelligent Process Solutions such as IPS Wireless can be deployed to gather analog or digital data where a wired system would not be economically feasible.
  • Condition Data Point Monitoring: Flowserve offers Condition Data Point Monitoring (CDPM), a proactive, predictive monitoring program that tracks machine condition over time to reveal long-term trends and prevent conditions that jeopardize plant productivity and profitability.
  • Advanced Vibration Measurements and Diagnostics: Flowserve has developed numerous field acquisition and analysis tools to rapidly and accurately determine causes of equipment issues related to vibration and pressure pulsation.
  • Special Field Performance Test Tools: Flowserve engineers use proprietary technologies to determine hydraulic and thermodynamic equipment performance to troubleshoot system issues.

Data Cleansing
Flowserve offers sophisticated software and human support to identify missing data and flesh out anomalies. These tools and processes can be applied to both historical records and real-time operational data. By filling in data gaps, you can purge economic waste and mitigate the potential for decision-making errors resulting from faulty or incomplete data.


Data Analysis
Flowserve experts don’t just provide human review of operational data. We have also developed tools that incorporate algorithmic analysis of real-time data, enabling automated adjustments to equipment operation. By employing leading-edge tools and industry expertise, Flowserve helps customers identify early indicators of equipment failure, diagnose issues and take action to avoid equipment and system failure—and, worse, plant shutdowns. 

  • IPS APEX™: Flowserve IPS APEX™ is the industry’s most sophisticated tool for data acquisition, intelligent control, condition monitoring and diagnostics—all packaged into a single solution. IPS APEX™ is equipped with advanced diagnostic algorithms specifically developed for process systems, high-speed data acquisition of dynamic sensor signals and flexible options for interfacing with customer DCS, PL C or other visual alert systems.


Data Visualization
The IPS Insight platform is a data aggregation system that offers a unique view of key performance indicators for critical plant assets. Through this portal, customers and Flowserve technical experts can collaboratively view a centralized repository of plant asset information aggregated from any source. Problems and performance issues can be quickly diagnosed and ongoing performance metrics can be monitored through easily interpreted visuals.

 

Contact Us
Asset Optimization Solutions
Asset Optimization Solutions

Plant Operators face demands for increased productivity and profits, which are seemingly at odds with the everyday realities of decreased operating budgets, rising energy costs and increasing operational costs.

That is why Flowserve has evolved its capabilities to go beyond simply selling equipment to include a suite of resources and tools designed to relieve the stresses and reduce the lifecycle costs of equipment reliability, inventory, energy and environmental issues.

  • The industry is moving forward… and we are seeing customers like you start to inquire more and more about our ability to provide more information about pumps and flow management systems … and more specifically how to operate more reliably and at peak performance.  It is critical that companies like Flowserve lead the transition to becoming a provider not only of product and services, but also of systems, software, information, and integrated services to help customers like you tackle your toughest flow challenges.
  • Flowserve is unique… in that we not only are a long-standing OEM of leading-edge pump technology, but we also have the ability to detect, diagnose, and then repair or even upgrade your flow equipment, bringing it up to its optimal level of performance and reliability.  Today, we make pumps, valves, seals, and wireless technology & software to provide you with an end-to-end solution that can help you improve the overall performance of your operations.
  • We are collaborating to find “best-in-class” solutions… and we believe in developing open, scalable, secure solutions that use “best-in-class” hardware, communications networks, software, and analytics capabilities to help our customers tackle their toughest flow challenges.  We continuously evaluate and evolve our technology and our offering. This is why we are collaborating with “best-in-class” providers in this space, to be able to deliver the best possible solution set for our customers.
  • We are investing in analytics and engineering capabilities…  companies like Flowserve, who have deep domain knowledge in how the equipment is designed and ultimately operates, will succeed in this new environment.  We are developing rapid computing power, evaluating vast streams of data, and deploying smart people and advanced systems that can interpret that data …and more importantly – take action.  We are in a period of rapid innovation, where deep analytics, paired with advanced machine learning, is allowing us to process more information than ever before, and draw conclusions more rapidly and more accurately than we’ve seen in the past.
  • We see a well-connected, predictive, and practical future… where the combination of rapidly advancing technology, coupled with the reduced cost of gathering and analyzing data, is now allowing plant owners and operators to instrument not only the “critical few,” but also the “important many” pieces of equipment that are key to their day-to-day operations.  This will come about as we deliver solutions that are both practical and cost effective.  Today, customers can connect their plant equipment directly, and in near real-time, to the key decision makers who can take action, whether it be to continue running, or to stop and repair a piece of equipment before it fails, or choose to upgrade it at the next opportunity in order to improve overall system performance and reliability.

Rotating Equipment Performance
Increased equipment reliability ensures enhanced plant availability and reduced downtime cost. The result is a double savings: lower maintenance cost and higher throughput. Flowserve is constantly innovating to enhance performance and reliability, and ultimately to extend the productive life of rotating equipment.

Through the measured application of mechanical and hydraulic upgrades with a focus on a life cycle cost payback, Flowserve can effect an immediate change in plants where bad actors, rework and low mean time between planned maintenance are unnecessarily burdening plant operations.


Energy Optimization
Pumps and other process equipment are enormous consumers of energy. Over time, as process parameters change and equipment degrades, significant amounts of energy are squandered, driving up operating costs.

Energy costs are estimated at two-and-a-half times more than maintenance expenses over the life of most rotating equipment. Due to those costs and increasing pressures to decrease carbon dioxide emissions, an energy improvement program from Flowserve is often the first step in an asset optimization solution.

Flowserve energy audits review all aspects of the process system and establish baselines and future performance metrics. Field performance testing tools, expert hydraulic system design including CFD analysis, flow visualization, and comprehensive pump system analysis software can all be employed to achieve energy optimization.


Plant Availability Improvement
By their nature, critical assets dictate plant uptime. Supported by state-of-the-art technology and our global QRC network, Flowserve has developed online assurance programs solely focused on increasing critical asset uptime.

Features of these programs include:

  • Custom-designed algorithms to predict failure modes and life expectancy
  • IPS Insight to visualize live conditions and project and manage asset activities
  • Global access to Flowserve industry experts
  • Local QRC capabilities for quick turnaround and ensured equipment availability
  • Wireless process condition support
  • Consigned or vendor-managed inventory programs

 

Contact Us
Tools & Technology: IPS Insight & Flowstar.net
Tools & Technology: IPS Insight & Flowstar.net

A consistent, comprehensive view of asset data is vital to improving operational performance. That is where our proprietary web-based software applications come in—IPS Insight and Flowstar.net. These help customers collect, store, manage and interpret asset data to achieve meaningful business results.

With these applications, you can:

  • View ongoing performance metrics through easily interpreted visuals
  • Monitor real-time equipment performance
  • Conduct predictive analysis
  • Recommend corrective action based on facts and verifiable data
  • Review historical equipment information
  • Manage timing and costs for equipment change-outs, repairs, maintenance and commissioning
  • Receive alarms and notifications via email, SMS text and smartphone applications

Flowstar.net

Flowstar.net is a secure, web-based application used to help customers implement comprehensive reliability improvement programs. It tracks performance data such as meantime between failure (MTBF), and offers real-time access to equipment databases with powerful filtering and sorting capabilities. Access Flowstar.net

Key features include:

  • Life cycle cost and energy savings calculations
  • Equipment drawing repositories
  • Inventory management features
  • Failure mode reporting

IPS Insight

IPS Insight is a data aggregation system that offers a unique view of key performance indicators for pumps, other rotating equipment and critical plant assets. Easy-to-interpret visuals show real-time operational data obtained from customer control systems and onboard sensors, comparing actual data to expected performance levels. Access IPS Insight

The centralized view can also include:

  • Installation and operation information
  • Bill of material data including drawings
  • Historical data including parts usage, upgrades and maintenance records
  • Parts and service availability from Flowserve Quick Response Centers

 

Contact Us