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Privacy Policy

By providing personal data to Flowserve, you acknowledge that you have read and understand the terms of our Website Privacy Statement.

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We use cookies and related tracking technologies to personalize and enhance your experience on our site. Visit our Cookie Policy to learn more about cookies and how to manage your personal preferences. By clicking 'Accept' you agree to the use of cookies and related tracking technologies.

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We are committed to ensuring that the individuals whose details we hold understand our privacy practices. In particular, we want to make sure that we are respectful of your data protection preferences, and that you understand your data privacy rights.

This communication provides access to our Privacy Notice. It explains in clear language what information we collect about individuals, how we use it, and the choices and controls you have.

We have also recently updated our Privacy Notice to ensure that it meets high transparency requirements for data privacy in compliance with the EU data protection law known as the General Data Protection Regulation (GDPR), which went into effect on May 25, 2018.

Privacy Policy

Flowserve and its affiliates (collectively “Flowserve”, “we”, “us”, or “our”) maintain and operate this and other websites (collectively, the “Flowserve Websites” or “Websites”), which collect and process Personal Data about you. This Flowserve Privacy Policy (“Privacy Policy”) concerns the Personal Data related to or provided by you that we collect or receive through our Websites. The privacy of your Personal Data is important to Flowserve, and we want your experience as a visitor to our Websites to be safe, secure, and valuable. This Privacy Policy is meant to help you understand what Personal Data we collect, how we use it, and what safeguards are in place to protect your Personal Data on the Websites.


This Privacy Policy, except for the section below titled “Additional Terms for EU Residents,” applies to all visitors to the Flowserve Websites, including you. If you are a resident of the European Union (“EU”), then the “Additional Terms for EU Residents” section of this Privacy Policy also applies to you.


“Personal Data” means any information relating to an identified or identifiable natural person. It includes information that you have provided to us or that was collected by us from other sources. Examples of Personal Data can include a person’s name, date of birth, personal home address, home telephone number, work experience, location, biometric data (e.g., photographs and fingerprints), etc.


Flowserve collects the following categories of information about you:

  • If you visit the Flowserve Websites, we automatically collect your computer’s IP address, domain names used, the type of browser in use, the pages viewed, and similar analytics data regarding use of the Websites (e.g., collected from media optimization tools, analytics tags, and pixel activity trackers).
  • If we establish a business relationship with you, we collect account or transaction information as part of our business relationship with you.
  • If you seek employment with us through the Websites (including our online recruiting tools), we collect information from you in connection with your communications with us regarding employment opportunities, and in connection with your application for employment.
  • Otherwise, Personal Data is only collected on Flowserve Websites if you voluntarily choose to provide it. For example, if you fill out the “Contact Us” form, you may provide us with your name, email address, phone number, physical address, company, industry, and your interests and comments. If you contact us, we will typically keep a record of that correspondence.

Please note that certain of the information described above (e.g., details of your computer’s use of the Websites), may not be Personal Data in certain instances.

To use the Flowserve Websites, you are not required to provide us with all of the Personal Data discussed in this Privacy Policy; however, certain functionality will not be available if you do not provide certain Personal Data. In addition, if you do not provide certain Personal Data, our interactions with you may be limited or suspended, and we may not be able to respond to your requests or provide you with marketing or other information that you may find valuable. We also may not be able to perform, or continue to perform, a transaction with you or on your behalf.


We use your Personal Data for the following purposes:

  • To conduct our business, including fulfilling your requests for products, services, and support.
  • To communicate with you regarding products and services for marketing purposes.
  • To contact you regarding our business or our relationship with you.
  • To provide customer service.
  • To conduct research and provide anonymous reporting for internal and external clients.
  • To maintain and improve our Websites, enhance your user experience, tailor the user experience, and to ensure content on the Websites is relevant.
  • To protect the security of the Websites, our systems, and you.
  • To comply with our legal obligations.


Maintaining the security of your Personal Data is very important to Flowserve. We use reasonable technologies to keep your Personal Data secure, and we implement appropriate security measures, including appropriate technical and organizational measures, that are designed to protect against the accidental or unlawful destruction, loss, misuse, alteration, unauthorized disclosure of, or access to your Personal Data.


Flowserve is a global company, and is headquartered in the United States with offices, affiliates, employees, representatives, partners, and service providers located around the world. As a result, Flowserve may transfer your Personal Data to, or otherwise process your Personal Data in, the United States and/or countries other than the country in which your Personal Data was collected or provided.


We may provide your Personal Data to our employees, representatives, and affiliates, as well as our third party partners and service providers. When providing your Personal Data to our employees, we limit access to those employees who we believe reasonably need to come into contact with or process your Personal Data to provide products, services, or support to you, to perform their jobs, or to otherwise assist us in pursuing our legitimate business interests.

Regarding our disclosure of your Personal Data to third parties:

  • We may disclose your Personal Data to our affiliate companies for marketing purposes, for legal and regulatory purposes, to manage business and other risks, to perform analytics, to ensure we have correct or up to date information about you (such as your current address), to review, develop, and improve our products and services, and to better manage our relationship with you.
  • If we are requested or required to disclose your Personal Data to third parties by law, regulation, a court of competent jurisdiction, or a governmental or law enforcement authority, we may do so.
  • We may disclose your Personal Data to third parties as necessary to prevent fraud or other illegal activity, such as attacks on Flowserve’s systems.
  • We may disclose your Personal Data to third parties as necessary for the preservation, establishment, exercise, or defense of legal claims (against us, you, or a third party).
  • We do not sell your Personal Data to third parties, except in connection with the sale, merger, or divestment of all or a portion of any of Flowserve or its affiliates.
  • We take appropriate steps to keep your Personal Data confidential and disclose this information to third parties only if necessary for legitimate business purposes. We may make your Personal Data available to our distributors, sales representatives, service providers or other partners so that they may respond to your inquiries or provide you information about goods or services that we believe support your business needs.


Flowserve Websites may provide links or other directions to the websites of our distributors, sales representatives or other third parties. If you follow a link to any of those third party websites, please note that they may have their own privacy policies, and we do not accept any responsibility or liability for their policies or processing of your Personal Data. We are not responsible for the content or privacy practices they employ and encourage you to read their own privacy disclosures.


A cookie is a small text file that is placed on your computer’s hard drive by your web browser when you visit a website. Cookies enable websites to access information about the pages you visit and your actions and preferences (such as login, language, font size, and other display preferences) over a period of time. Flowserve uses cookies to ensure the functioning of the Websites, as well as to provide better service when users return to our Websites. For example, using cookies with the Websites allows you to come back to the Websites or browse from one page to another without having to resubmit your preferences and other information.

There are two kinds of cookies that Flowserve uses, both of which collect information about a user and his or her computer, including web-browsing behavior and user preferences.

  • Session Cookies. Also called transient cookies. Session cookies are stored in temporary memory and are erased when you close your web browser.
  • Permanent Cookies. Also called persistent cookies or stored cookies. Permanent cookies are stored on your computer's hard drive until they expire or until you delete them from your computer.

Flowserve uses cookies to remember the following about your interaction with our Websites:

  • Past website and literature page visit information to provide a customized experience and to recommend literature and/or products;
  • First name, last name, country, address, title, company, industry and other information submitted via forms to assist in auto-populating other site areas;
  • If you have already received, viewed, or interacted with certain pop-ups, banners, or other content on our Websites; and
  • If you have agreed (or not) to this Privacy Policy or our use of cookies on the Websites.

At this time, our Websites are not configured to honor browsers' “Do Not Track” signals.

You can delete cookies that are already on your computer and you can set many browsers to block cookies and prevent them from being placed. If you do this, however, you may have a sub-optimal browsing experience, you may have to manually adjust some preferences or setting every time you visit the Websites, and some services and functionalities of the Websites may not work as intended. For more information, see For information about certain cookies used for advertising by third parties, including through cross-device tracking, and to exercise certain choices you may have regarding such cookies, please visit the Digital Advertising Alliance, Digital Advertising Alliance-Canada, Network Advertising Initiative, and the European Interactive Digital Advertising Alliance.


If you no longer wish to receive any marketing communications, remain on a mailing list to which you previously subscribed, or receive any other communication from Flowserve, please follow the unsubscribe link in the applicable marketing communications.


Flowserve may update this Privacy Policy from time to time as our business, services, or policies change, or as required by law. We encourage you to visit our Websites periodically to stay informed about Flowserve's privacy practices. If we update this Privacy Policy, we will post the updated version of the Privacy Policy on our Websites, and for a period of time we will post a notice on our home page that this Privacy Policy has been updated. We will also advise you of any choices or rights you may have as a result of such updates, to the extent required under applicable law.


For any questions or concerns regarding this Privacy Policy, our privacy practices, or our processing of your Personal Data, please contact Flowserve at

Additional Terms for EU Residents

This section of our Privacy Policy (“Additional Terms for EU Residents”) applies to you only if you are a resident of the EU. If this section of our Privacy Policy applies to you, then in the event that any terms in this section conflict with the remainder of this Privacy Policy, then the terms of this section shall control.


In accordance with applicable law, we base our processing (collecting, storing, using, transferring, etc.) of your Personal Data on an appropriate legal basis. Each category of your Personal Data is processed under an appropriate legal basis, but not all categories of your Personal Data are necessarily processed under the same legal basis. The legal bases that could apply to our processing of your Personal Data are:

  • Our Legitimate Interests - we process your Personal Data as necessary for the purposes of our legitimate interests, which include protecting the security of the Websites, our systems, and of you; detecting and preventing fraud and other illegal activity; protecting and defending the rights or property of others, or our own rights and interests; maintaining and enhancing the user experience; marketing products and services; and providing you with products, services, support, and information you request;
  • Performance of a Contract with You - we process your Personal Data, as necessary, to perform our obligations, or to enter into, a contract with you, including, for example, processing of your Personal Data to provide products and services, to maintain and diagnose products and services, to provide warranty services, to investigate defects or other issues with products and services, to answer questions and requests from you, to provide customer support to you, and to manage our business relationship with you;
  • Compliance with Legal Obligations - we process your Personal Data as necessary to comply with our legal obligations, including compliance with applicable laws and regulations, court orders, and legal process; and
  • Your Consent - we may process your Personal Data subject to your consent for one or more specific purposes.

Most of our processing of your Personal Data is under a legal basis other than your consent. In relation to direct marketing, to the extend required by law we will obtain your consent before using your Personal Data for this purpose.


Flowserve may transfer your Personal Data across borders to Flowserve and our representatives, affiliates, third party partners and service providers in the United States and other countries where we do business. These countries may have different standards of data protection than your home country. In the event of a cross-border transfer of your Personal Data, if the country to which we transfer your Personal Data is not a recipient of an adequacy decision from the European Commission, and if the transfer is not made under a derogation that does not require additional suitable protections (e.g., the transfer is necessary for the performance of a contract with you or of a contract concluded in your interest, or the transfer is necessary for the establishment, exercise, or defense of legal claims), then we provide appropriate or suitable safeguards for such cross-border transfers as required by law, which may include EU standard contractual clauses (also known as model clauses), the applicable Privacy Shield Framework, or binding corporate rules.


Flowserve does not use automated decision-making, including profiling, in a way that produces legal effects concerning you or that similarly significantly affects you. We also do not use automated decision-making, including profiling, based on any of your special categories of Personal Data.


Flowserve retains your Personal Data only for as long as is reasonably necessary to accomplish the purposes for which it was collected, and as permitted by applicable law. We may retain backups and archives that may include your Personal Data as long as reasonably necessary to comply with applicable law.


Flowserve will not, other than in exceptional circumstances, collect and process any special categories of your Personal Data.


With regard to certain of your Personal Data, you may have the right under applicable law to:

  • Request that we erase or rectify of your Personal Data (e.g., update or correct your Personal Data);
  • Request from us access to your Personal Data;
  • Request that we restrict our processing of your Personal Data;
  • Object to our processing of your Personal Data;
  • Data portability (the right to receive from us your Personal Data);
  • Have us verify the origin of your Personal Data; and/or
  • Withdraw consent to the processing of your Personal Data (without affecting the lawfulness of processing based on consent before its withdrawal) by contacting us at Please note, however, that we may retain your Personal Data as required or permitted by applicable law.


For any questions or concerns regarding this Privacy Policy, our privacy practices, or our processing of your Personal Data, please contact Flowserve at and its Data Protection team at Flowserve Corporation, 5215 North O'Connor Boulevard, Suite 2300, Irving, Texas 75039 USA.

You may also have a right under applicable law to lodge a complaint with a supervisory authority.



Flowserve 及其附属公司(统称“Flowserve”、“我们”或“我们的”)维护和运营本网站及其他网站(统称为“Flowserve 网站”或“网站”),该等网站收集和处理有关您的个人数据。本 Flowserve 隐私政策(“隐私政策”)涉及我们通过网站收集或接收的与您相关或由您提供的个人数据。您的个人数据隐私对 Flowserve 非常重要,我们希望您作为访问者访问我们网站时获得安全、可靠且有价值的体验。本隐私政策旨在帮助您了解我们收集哪些个人数据、我们如何使用它,以及为保护网站上的个人数据我们采取了哪些保障措施。


本隐私政策(以下标题为“欧盟居民附加条款”的部分除外)适用于 Flowserve 网站的所有访问者,包括您。如果您是欧盟(“EU”)居民,则本隐私政策的“欧盟居民附加条款”部分也适用于您。




Flowserve 收集以下有关您的信息:

  • 如果您访问 Flowserve 网站,我们会自动收集您计算机的 IP 地址、使用的域名、正在使用的浏览器类型、查看的页面以及有关网站使用的类似分析数据(例如,通过媒体优化工具、分析标签和像素活动跟踪器收集的数据 )。
  • 如果我们与您建立业务关系,作为我们与您的业务关系的一部分,我们会收集账户或交易信息。
  • 如果您通过网站(包括我们的在线招聘工具)谋职,我们会收集您与我们就工作机会进行沟通以及与您的求职相关的信息。
  • 否则,我们只会在您自愿选择提供时在 Flowserve 网站上收集个人数据。例如,如果您填写“联系我们”表格,您可能向我们提供您的姓名、电子邮件地址、电话号码、实际地址、公司、行业以及您的兴趣和评论。如果您与我们联系,我们通常会保留通信记录。


要使用 Flowserve 网站,您无需向我们提供本隐私政策中讨论的所有个人数据;但是,如果您不提供特定个人数据,您将无法使用特定功能。此外,如果您未提供特定个人数据,我们与您的互动可能会受到限制或暂停,并且我们可能无法回应您的请求或向您提供营销信息或您认为有价值的其他信息。我们也可能无法与您或代表您执行或继续执行交易。

FLOWSERVE 为何使用您的个人数据


  • 开展业务,包括满足您对产品、服务和支持的要求。
  • 为营销目的与您沟通有关产品和服务的事宜。
  • 就业务或我们与您的关系与您联系。
  • 提供客户服务。
  • 进行研究并向内部和外部客户提供匿名报告。
  • 维护和改进我们的网站,增强您的用户体验,定制用户体验,并确保网站内容的相关性。
  • 为保护网站、我们的系统和您的安全。
  • 履行我们的法律义务。

FLOWSERVE 如何保护您个人数据的安全

维护您个人数据的安全性对 Flowserve 非常重要。我们使用合理的技术来确保您个人数据的安全,并且我们实施适当的安全措施,包括适当的技术和组织措施,旨在防止意外或非法破坏、丢失、滥用、更改,未经授权披露或访问您的个人数据。


Flowserve 是一家全球公司,总部位于美国,我们的办事处、附属公司,员工、代表、合作伙伴和服务提供商遍布世界各地。因此,Flowserve 可能会将您的个人数据传输到美国和/或在其中收集或提供您个人数据的国家/地区以外的国家,或在该等国家以其他方式处理您的个人数据。




  • 我们可能出于营销目的,出于法律和监管目的,为管理业务和其他风险,为执行分析,为确保我们拥有关于您的正确或最新信息(例如您现居地址),为审查、开发和改进我们的产品和服务,并更好地管理我们与您的关系,向我们的附属公司披露您的个人数据。
  • 如果法律、法规、有管辖权的法院或政府或执法机构请求或要求我们向第三方披露您的个人数据,我们可能这样做。
  • 我们可能会根据需要向第三方披露您的个人数据,以防止欺诈或其他非法活动,例如对 Flowserve 系统的攻击。
  • 我们可能会根据需要向第三方披露您的个人数据,以保护、确立、行使或对法律索偿进行抗辩(针对我们、您或第三方)。
  • 我们不会将您的个人数据出售给第三方,除非与 Flowserve 或其附属公司的全部或部分出售、合并或撤资有关。
  • 我们采取适当措施使您的个人数据得到保密,并仅在必要时出于合法商业目的向第三方披露此信息。我们可能会将您的个人数据提供给我们的分销商、销售代表、服务提供商或其他合作伙伴,以便他们回复您的询问或向您提供与我们认为可支持您业务需求的商品或服务有关的信息。


Flowserve 网站可能会提供我们的分销商,销售代表或其他第三方网站的链接或其他导向页面。如果您通过该等链接访问任何第三方网站,请注意,它们可能有自己的隐私政策,我们对其政策或处理您的个人数据不承担任何责任或义务。我们不对其使用的内容或隐私惯例负责,并建议您阅读该等网站的隐私披露政策。


Cookie 是一种小型文本文件,当您访问网站时,它会通过您的网络浏览器放置在您计算机的硬盘上。Cookie 使网站能够在一段时间内存取有关您访问的页面以及您的操作和首选项(例如登录、语言、字体大小和其他显示首选项)的信息。Flowserve 使用 cookie 来确保网站的运行,并向再次访问我们网站的用户提供更好的服务。例如,允许网站使用 cookie,您再次访问网站或从一个页面浏览到另一个页面时,无需重新提交您的首选项和其他信息。

Flowserve 使用两种 cookie,它们都收集有关用户及其计算机的信息,包括网页浏览行为和用户首选项。

  • 会话 Cookie。也称为瞬态 cookie。会话 cookie 存储在临时存储器中,并在关闭网页浏览器时被删除。
  • 永久 Cookie。也称为持久化 cookie 或存储 cookie。永久 cookie 存储在计算机的硬盘驱动器上,直至它们过期或您从计算机中删除它们。

Flowserve 使用 cookie 记住您与我们网站的互动情况:

  • 访问过网站和文献页面访问信息,以提供定制体验和推荐文献和/或产品;
  • 通过表格提交的名字、姓氏、国家、地址、职称、公司、行业和其他信息,以协助自动填写其他网站部分的内容;
  • 您是否已在我们的网站上收到、看到特定弹出窗口、横幅或其他内容并与之进行互动;及
  • 您是否已同意(或不同意)本隐私政策或我们在网站上使用 cookie。


您可以删除计算机上已有的 cookie,并且可以设置许多浏览器以阻止 cookie 并阻止放置 cookie。但是,如果执行此操作,您可能会获得次优的浏览体验,并可能需要在每次访问网站时手动调整某些首选项或设置,此外,网站的某些服务和功能可能无法按预期运行。有关更多信息,请参阅。有关用于第三方广告(包括通过跨设备跟踪)的特定 cookie 以及对此类 cookie 执行特定选择的信息,请访问数字广告联盟数字广告联盟 - 加拿大网络广告促进协会欧洲互动数字广告联盟


如果您不想再收到任何营销信息,留在您之前订阅的邮件列表中,或从 Flowserve 接收任何其他信息,请按照适用的营销信息中的取消订阅链接进行操作。


随着我们的业务、服务或政策发生变化,或根据法律要求,Flowserve 可能不时更新本隐私政策。我们建议您定期访问我们的网站以了解 Flowserve 的隐私惯例。如果我们更新本隐私政策,我们将在我们的网站上发布隐私政策的最新版本,并且我们将在一段时间内在我们的主页上发布本隐私政策已更新的通知。在适用法律要求的范围内,我们还会告知您根据此类更新获得的任何选择或权利。


如有任何关于本隐私政策、我们的隐私惯例或我们处理您个人数据的问题或疑虑,请通过 与 Flowserve 联系。





  • 保护我们的合法权益 - 为保护我们的合法利益,我们会根据需要处理您的个人数据,包括保护网站、我们的系统和您的安全;发现和防止欺诈及其他非法活动;保护和捍卫他人的权利或财产,或我们自己的权益;保持和增强用户体验;营销产品和服务;并为您提供您请求的产品、服务、支持和信息;
  • 履行与您签订的合同 - 我们会根据需要处理您的个人数据,以履行我们的义务或与您签订的合同,包括处理您的个人数据以提供产品和服务、维护和诊断产品及服务、提供保修服务、调查产品和服务的缺陷或其他问题、回复您的问题和请求、为您提供客户支持,以及管理我们与您的业务关系;
  • 履行法律义务 - 我们会根据需要处理您的个人数据以履行我们的法律义务,包括遵守适用的法律法规、法院命令和法律程序;和
  • 您的同意 - 出于一个或多个特定目的,我们可能会根据您的同意处理您的个人数据。



Flowserve 可能将您的个人数据跨境传输给 Flowserve 以及我们在美国和我们与之开展业务的其他国家/地区的代表、附属公司、第三方合作伙伴和服务提供商。这些国家/地区的数据保护标准可能与您所在国家不同。在跨境传输您的个人数据时,如果向其传输您个人数据的国家/地区不是欧盟委员会的充分性决定的接受者,并且如果传输不是在需要额外适当保护的克减情况下进行的(例如,传输对于履行与您签订的合同或为您的利益而签订的合同是必要的,或者传输对于法律索偿的确立、行使或抗辩是必要的),则我们将根据法律要求为此类跨境传输提供合适或适当的保障措施,其中可能包括欧盟标准合同条款(也称为示范条款)、适用的隐私护盾框架或具有约束力的公司规则。


Flowserve 不会以产生与您有关的法律效力或对您产生类似影响的方式使用自动决策(包括特征分析)。我们也不会根据您的任何特殊类别的个人数据使用自动决策(包括特征分析)。


Flowserve 仅在合理需要的时间内并在适用法律允许的范围内保留您的个人数据,以达到收集您个人数据的目的。就遵守适用法律而言属合理需要的情况下,我们可能会保留包含您的个人数据的备份和档案。


除特殊情况外,Flowserve 不会收集和处理任何特殊类别的个人数据。



  • 要求我们删除或更正您的个人数据(例如,更新或更正您的个人数据);
  • 要求我们提供访问您个人数据的权限;
  • 要求我们限制处理您的个人数据;
  • 反对我们处理您的个人数据;
  • 数据可移植性(从我们这里接收您个人数据的权利);
  • 让我们验证您个人数据的来源;和/或
  • 通过 与我们联系,撤回对处理您个人数据的同意(不影响基于撤回前同意的处理合法性)。但请注意,我们可能会根据适用法律的要求或许可保留您的个人数据。


如有任何关于本隐私政策、我们的隐私惯例或我们处理您个人数据的问题或疑虑,请通过 及位于 Flowserve Corporation, 5215 North O'Connor Boulevard, Suite 2300, Irving, Texas 75039 USA 的数据保护团队联系 Flowserve。