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Privacy Policy

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We are committed to ensuring that the individuals whose details we hold understand our privacy practices. In particular, we want to make sure that we are respectful of your data protection preferences, and that you understand your data privacy rights.

This communication provides access to our Privacy Notice. It explains in clear language what information we collect about individuals, how we use it, and the choices and controls you have.

We have also recently updated our Privacy Notice to ensure that it meets high transparency requirements for data privacy in compliance with the EU data protection law known as the General Data Protection Regulation (GDPR), which went into effect on May 25, 2018.

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Privacy Policy

Flowserve and its affiliates (collectively “Flowserve”, “we”, “us”, or “our”) maintain and operate this and other websites (collectively, the “Flowserve Websites” or “Websites”), which collect and process Personal Data about you. This Flowserve Privacy Policy (“Privacy Policy”) concerns the Personal Data related to or provided by you that we collect or receive through our Websites. The privacy of your Personal Data is important to Flowserve, and we want your experience as a visitor to our Websites to be safe, secure, and valuable. This Privacy Policy is meant to help you understand what Personal Data we collect, how we use it, and what safeguards are in place to protect your Personal Data on the Websites.

APPLICABILITY OF THIS PRIVACY POLICY

This Privacy Policy, except for the section below titled “Additional Terms for EU Residents,” applies to all visitors to the Flowserve Websites, including you. If you are a resident of the European Union (“EU”), then the “Additional Terms for EU Residents” section of this Privacy Policy also applies to you.

DEFINITIONS

“Personal Data” means any information relating to an identified or identifiable natural person. It includes information that you have provided to us or that was collected by us from other sources. Examples of Personal Data can include a person’s name, date of birth, personal home address, home telephone number, work experience, location, biometric data (e.g., photographs and fingerprints), etc.

WHAT INFORMATION DOES FLOWSERVE COLLECT?

Flowserve collects the following categories of information about you:

  • If you visit the Flowserve Websites, we automatically collect your computer’s IP address, domain names used, the type of browser in use, the pages viewed, and similar analytics data regarding use of the Websites (e.g., collected from media optimization tools, analytics tags, and pixel activity trackers).
  • If we establish a business relationship with you, we collect account or transaction information as part of our business relationship with you.
  • If you seek employment with us through the Websites (including our online recruiting tools), we collect information from you in connection with your communications with us regarding employment opportunities, and in connection with your application for employment.
  • Otherwise, Personal Data is only collected on Flowserve Websites if you voluntarily choose to provide it. For example, if you fill out the “Contact Us” form, you may provide us with your name, email address, phone number, physical address, company, industry, and your interests and comments. If you contact us, we will typically keep a record of that correspondence.

Please note that certain of the information described above (e.g., details of your computer’s use of the Websites), may not be Personal Data in certain instances.

To use the Flowserve Websites, you are not required to provide us with all of the Personal Data discussed in this Privacy Policy; however, certain functionality will not be available if you do not provide certain Personal Data. In addition, if you do not provide certain Personal Data, our interactions with you may be limited or suspended, and we may not be able to respond to your requests or provide you with marketing or other information that you may find valuable. We also may not be able to perform, or continue to perform, a transaction with you or on your behalf.

WHY FLOWSERVE USES YOUR PERSONAL DATA

We use your Personal Data for the following purposes:

  • To conduct our business, including fulfilling your requests for products, services, and support.
  • To communicate with you regarding products and services for marketing purposes.
  • To contact you regarding our business or our relationship with you.
  • To provide customer service.
  • To conduct research and provide anonymous reporting for internal and external clients.
  • To maintain and improve our Websites, enhance your user experience, tailor the user experience, and to ensure content on the Websites is relevant.
  • To protect the security of the Websites, our systems, and you.
  • To comply with our legal obligations.

HOW FLOWSERVE PROTECTS THE SECURITY OF YOUR PERSONAL DATA

Maintaining the security of your Personal Data is very important to Flowserve. We use reasonable technologies to keep your Personal Data secure, and we implement appropriate security measures, including appropriate technical and organizational measures, that are designed to protect against the accidental or unlawful destruction, loss, misuse, alteration, unauthorized disclosure of, or access to your Personal Data.

WHERE YOUR PERSONAL DATA IS PROCESSED

Flowserve is a global company, and is headquartered in the United States with offices, affiliates, employees, representatives, partners, and service providers located around the world. As a result, Flowserve may transfer your Personal Data to, or otherwise process your Personal Data in, the United States and/or countries other than the country in which your Personal Data was collected or provided.

RECIPIENTS OF YOUR PERSONAL DATA

We may provide your Personal Data to our employees, representatives, and affiliates, as well as our third party partners and service providers. When providing your Personal Data to our employees, we limit access to those employees who we believe reasonably need to come into contact with or process your Personal Data to provide products, services, or support to you, to perform their jobs, or to otherwise assist us in pursuing our legitimate business interests.

Regarding our disclosure of your Personal Data to third parties:

  • We may disclose your Personal Data to our affiliate companies for marketing purposes, for legal and regulatory purposes, to manage business and other risks, to perform analytics, to ensure we have correct or up to date information about you (such as your current address), to review, develop, and improve our products and services, and to better manage our relationship with you.
  • If we are requested or required to disclose your Personal Data to third parties by law, regulation, a court of competent jurisdiction, or a governmental or law enforcement authority, we may do so.
  • We may disclose your Personal Data to third parties as necessary to prevent fraud or other illegal activity, such as attacks on Flowserve’s systems.
  • We may disclose your Personal Data to third parties as necessary for the preservation, establishment, exercise, or defense of legal claims (against us, you, or a third party).
  • We do not sell your Personal Data to third parties, except in connection with the sale, merger, or divestment of all or a portion of any of Flowserve or its affiliates.
  • We take appropriate steps to keep your Personal Data confidential and disclose this information to third parties only if necessary for legitimate business purposes. We may make your Personal Data available to our distributors, sales representatives, service providers or other partners so that they may respond to your inquiries or provide you information about goods or services that we believe support your business needs.

LINKS TO THIRD-PARTY WEBSITES

Flowserve Websites may provide links or other directions to the websites of our distributors, sales representatives or other third parties. If you follow a link to any of those third party websites, please note that they may have their own privacy policies, and we do not accept any responsibility or liability for their policies or processing of your Personal Data. We are not responsible for the content or privacy practices they employ and encourage you to read their own privacy disclosures.

COOKIES

A cookie is a small text file that is placed on your computer’s hard drive by your web browser when you visit a website. Cookies enable websites to access information about the pages you visit and your actions and preferences (such as login, language, font size, and other display preferences) over a period of time. Flowserve uses cookies to ensure the functioning of the Websites, as well as to provide better service when users return to our Websites. For example, using cookies with the Websites allows you to come back to the Websites or browse from one page to another without having to resubmit your preferences and other information.

There are two kinds of cookies that Flowserve uses, both of which collect information about a user and his or her computer, including web-browsing behavior and user preferences.

  • Session Cookies. Also called transient cookies. Session cookies are stored in temporary memory and are erased when you close your web browser.
  • Permanent Cookies. Also called persistent cookies or stored cookies. Permanent cookies are stored on your computer's hard drive until they expire or until you delete them from your computer.

Flowserve uses cookies to remember the following about your interaction with our Websites:

  • Past website and literature page visit information to provide a customized experience and to recommend literature and/or products;
  • First name, last name, country, address, title, company, industry and other information submitted via forms to assist in auto-populating other site areas;
  • If you have already received, viewed, or interacted with certain pop-ups, banners, or other content on our Websites; and
  • If you have agreed (or not) to this Privacy Policy or our use of cookies on the Websites.

At this time, our Websites are not configured to honor browsers' “Do Not Track” signals.

You can delete cookies that are already on your computer and you can set many browsers to block cookies and prevent them from being placed. If you do this, however, you may have a sub-optimal browsing experience, you may have to manually adjust some preferences or setting every time you visit the Websites, and some services and functionalities of the Websites may not work as intended. For more information, see aboutcookies.org. For information about certain cookies used for advertising by third parties, including through cross-device tracking, and to exercise certain choices you may have regarding such cookies, please visit the Digital Advertising Alliance, Digital Advertising Alliance-Canada, Network Advertising Initiative, and the European Interactive Digital Advertising Alliance.

YOUR CHOICES REGARDING MARKETING COMMUNICATIONS

If you no longer wish to receive any marketing communications, remain on a mailing list to which you previously subscribed, or receive any other communication from Flowserve, please follow the unsubscribe link in the applicable marketing communications.

CHANGES TO OUR PRIVACY POLICY

Flowserve may update this Privacy Policy from time to time as our business, services, or policies change, or as required by law. We encourage you to visit our Websites periodically to stay informed about Flowserve's privacy practices. If we update this Privacy Policy, we will post the updated version of the Privacy Policy on our Websites, and for a period of time we will post a notice on our home page that this Privacy Policy has been updated. We will also advise you of any choices or rights you may have as a result of such updates, to the extent required under applicable law.

CONTACT US

For any questions or concerns regarding this Privacy Policy, our privacy practices, or our processing of your Personal Data, please contact Flowserve at privacy@flowserve.com.

Additional Terms for EU Residents

This section of our Privacy Policy (“Additional Terms for EU Residents”) applies to you only if you are a resident of the EU. If this section of our Privacy Policy applies to you, then in the event that any terms in this section conflict with the remainder of this Privacy Policy, then the terms of this section shall control.

THE LEGAL BASES FOR PROCESSING YOUR PERSONAL DATA

In accordance with applicable law, we base our processing (collecting, storing, using, transferring, etc.) of your Personal Data on an appropriate legal basis. Each category of your Personal Data is processed under an appropriate legal basis, but not all categories of your Personal Data are necessarily processed under the same legal basis. The legal bases that could apply to our processing of your Personal Data are:

  • Our Legitimate Interests - we process your Personal Data as necessary for the purposes of our legitimate interests, which include protecting the security of the Websites, our systems, and of you; detecting and preventing fraud and other illegal activity; protecting and defending the rights or property of others, or our own rights and interests; maintaining and enhancing the user experience; marketing products and services; and providing you with products, services, support, and information you request;
  • Performance of a Contract with You - we process your Personal Data, as necessary, to perform our obligations, or to enter into, a contract with you, including, for example, processing of your Personal Data to provide products and services, to maintain and diagnose products and services, to provide warranty services, to investigate defects or other issues with products and services, to answer questions and requests from you, to provide customer support to you, and to manage our business relationship with you;
  • Compliance with Legal Obligations - we process your Personal Data as necessary to comply with our legal obligations, including compliance with applicable laws and regulations, court orders, and legal process; and
  • Your Consent - we may process your Personal Data subject to your consent for one or more specific purposes.

Most of our processing of your Personal Data is under a legal basis other than your consent. In relation to direct marketing, to the extend required by law we will obtain your consent before using your Personal Data for this purpose.

HOW WE CONDUCT CROSS-BORDER TRANSFERS OF YOUR PERSONAL DATA

Flowserve may transfer your Personal Data across borders to Flowserve and our representatives, affiliates, third party partners and service providers in the United States and other countries where we do business. These countries may have different standards of data protection than your home country. In the event of a cross-border transfer of your Personal Data, if the country to which we transfer your Personal Data is not a recipient of an adequacy decision from the European Commission, and if the transfer is not made under a derogation that does not require additional suitable protections (e.g., the transfer is necessary for the performance of a contract with you or of a contract concluded in your interest, or the transfer is necessary for the establishment, exercise, or defense of legal claims), then we provide appropriate or suitable safeguards for such cross-border transfers as required by law, which may include EU standard contractual clauses (also known as model clauses), the applicable Privacy Shield Framework, or binding corporate rules.

AUTOMATED DECISION MAKING

Flowserve does not use automated decision-making, including profiling, in a way that produces legal effects concerning you or that similarly significantly affects you. We also do not use automated decision-making, including profiling, based on any of your special categories of Personal Data.

RETENTION OF YOUR PERSONAL DATA

Flowserve retains your Personal Data only for as long as is reasonably necessary to accomplish the purposes for which it was collected, and as permitted by applicable law. We may retain backups and archives that may include your Personal Data as long as reasonably necessary to comply with applicable law.

SPECIAL CATEGORIES OF PERSONAL DATA

Flowserve will not, other than in exceptional circumstances, collect and process any special categories of your Personal Data.

YOUR RIGHTS

With regard to certain of your Personal Data, you may have the right under applicable law to:

  • Request that we erase or rectify of your Personal Data (e.g., update or correct your Personal Data);
  • Request from us access to your Personal Data;
  • Request that we restrict our processing of your Personal Data;
  • Object to our processing of your Personal Data;
  • Data portability (the right to receive from us your Personal Data);
  • Have us verify the origin of your Personal Data; and/or
  • Withdraw consent to the processing of your Personal Data (without affecting the lawfulness of processing based on consent before its withdrawal) by contacting us at privacy@flowserve.com. Please note, however, that we may retain your Personal Data as required or permitted by applicable law.

CONTACT US

For any questions or concerns regarding this Privacy Policy, our privacy practices, or our processing of your Personal Data, please contact Flowserve at privacy@flowserve.com and its Data Protection team at Flowserve Corporation, 5215 North O'Connor Boulevard, Suite 2300, Irving, Texas 75039 USA.

You may also have a right under applicable law to lodge a complaint with a supervisory authority.

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Flowserve Beats Performance Demands of Desalination Plant Upgrade

New design delivers highest energy savings with 2.3 kWh/m3 product

 
The Challenge:

Facing increasing energy costs, the Cyprus Water Department decided to upgrade the desalination plant in Larnaca. The plant’s owners challenged M.N. Larnaca Desalination and Flowserve to optimize the efficiency of the plant with DWEER™ energy recovery devices (ERDs) within the facility’s current footprint.

The Solution:

Flowserve optimized the Larnaca plant with improved high-pressure (HP) pumps, DWEERs and related state-of-the-art technologies. The new design exceeded efficiency targets and reduced maintenance costs. Annual energy savings alone will be more than €6 million per year. It was decided to install an additional DWEER per train to further improve the efficiency. Assuming an average energy cost of €0.15/kWh, this additional investment will save €30 000 in energy per year, justifying the ROI in less than three years.

By dealing with only one vendor for all the pumps and ERDs, M.N. Larnaca Desalination not only saved capital, but also lowered the cost for evaluating and coordinating the engineering details of multiple vendors, a true win-win for both parties.

Flowserve Desalination plant in Larnaca, Cyprus
Desalination plant in Larnaca, Cyprus

The Larnaca desalination plant was originally built by IDE Technologies, Ltd. under a 10-year BOOT (Build, Own, Operate, Transfer) contract. The original design capacity of the plant was 48 000 m3/day (12 MGD) with 5+1 trains, resulting in a train capacity of 9600 m3/day (2.4 MGD). The plant was constructed in 2000 and commissioned in 2001. An additional train was ordered soon after installation to increase the capacity of the plant to 54 000 m3/day (13.5 MGD).

Flowserve supplied the complete turbine/motor/ pump unit, including a Calder™ Energy Recovery Pelton Turbine — the most efficient-energy recovery device available at the time. To further increase capacity and performance, the plant was upgraded to a maximum capacity of 64 000 m3/h (16 MGD). The system ran successfully and very reliably for 10 years, with an availability exceeding 99%. By 2011, however, water demand and energy costs were both rising.

When the original 10-year BOOT contract expired, the Cyprus Water Development Department issued a tender for a new plant to be built within the existing plant layout. A consortium of Mekorot Development & Enterprise Ltd. and Netcom Co., called M.N. Larnaca Desalination, ultimately won the bid. 

During the bidding process Flowserve was in close contact with M.N. Larnaca to support the project by designing and selecting the most efficient equipment package for pumps and energy recovery devices.

Single Supplier Made Upgrade More Efficient:

Despite the project’s challenges, M.N. Larnaca’s decision to work with a single supplier for pumps and ERS resulted in significant advantages and synergies. As a result, the number and size of units, footprint, plant layout and power consumption could all be optimized. A global project manager provided a single point of contact for all Flowserve equipment and field services. It also reduced the number of spare parts required and simplified inventory management.

Economical Design Delivered Efficiency Savings:

The new Flowserve design replaced the plant’s six original trains with two significantly larger ones, giving the system higherefficiency pumps and isobaric ERDs. Each of the new trains operates at a nominal production capacity of 30 730 m3/h (7.5 MGD). To ensure maximum efficiency under changing conditions, variable frequency drives (VFD) were installed on the intake, HP feed and ERS circulation pumps. Based on the projection in Figure 2, the specific power consumption for the HP section is low, at 2.3 kWh/m3 product.

Flowserve-Lanarca Case Study ERC Projection
Flow projection for the new Larnaca SWRO plant

To meet the new HP pump capacity of 1280 m³/h (5635 gpm) at 540 m (1771 ft) of head, Flowserve selected the 10x16DMX-3
stage model. Although this model guarantees efficiency in excess of 87%, the pump actually achieved a best efficiency point (BEP) of 87.5% when installed.

The new advanced DMX model also offers significant efficiency improvements, including:

Channel rings with 360° guide vanes—Reduce losses and increase efficiency

  • 360° bearing support—reduces bearing vibration while increasing bearing life.
  • Ringless impellers—Reduce running clearance and improve efficiency while lowering the number of spare parts.
  • Stellite™ overlaid stationary rings and impeller hub—Reduce wear and allow for tighter clearances, increasing efficiency
  • Redesigned continuous crossover extending more than 180°—reduces crossover losses by 40%, increasing overall pump efficiency.

Improvements to the energy recovery system were critical from the start, but soon became an even bigger concern. After the
contract was signed, energy costs in Cypress surged from €0.15/kWh to more than €0.20/kWh.

After reviewing several possible DWEER rack configurations together, M.N. Larnaca and Flowserve determined that the optimal design would be to install the electrical driven linear actuator and the LinX valve vertically. In addition, the following new
technologies were added:

  • Super duplex hydro-formed vessels, delivering the highest accuracy with 100% radiographic inspection to ensure highest possible integrity
  • Double-seal LinX pistons, reducing leakage to 0%
  • A last-generation check valve design for minimal maintenance and lowest differential head
  • An electrical actuator to ensure maximum control and simplicity with minimal maintenance
Flowserve - DWEER Rack
DWEER Rack 

To optimize capital versus operational costs, the existing brine evacuation of the previously installed Pelton turbines was re-used. As a result, both the head and power consumption of the low pressure (LP) feed pumps could be reduced to a minimum.

A CAPEX/OPEX analysis to establish the optimal number of DWEERs resulted in six DWEERs per train to optimize the
efficiency, representing a production capacity of about 30 000 m3/day, or an installed pumping power of about 2.5 MW.

 

 
 
 
Conclusions:

Friendly and productive cooperation between M.N. Larnaca and Flowserve enabled the efficient commissioning of the new Larnaca desalination plant in the second quarter of 2015.

The guaranteed performance parameters for the DWEER were achieved. While the high-pressure dp was just at the limit, mixing and leakage were better than guaranteed. Thanks to the atmospheric DWEER outlet conditions, the low-pressure feed was only at about 1.3 to 1.4 barg, enabling significant power savings on the low-pressure side of the system. 

The electric actuator ensured that noise emissions from the DWEER were minimal — clearly below 80 dBA while managing some of the largest SWRO trains installed worldwide.

The power consumption of the plant (HP section) is in the range of 2.2 to 2.3 kWh/m3, exceeding the parameters of the design.

The Larnaca project clearly illustrates how optimization of capital and operating costs can be achieved by clever, site-specific process designs. Consulting the expertise of the equipment supplier early in the process created significant advantages in achieving the best overall performance. Jointly analyzing the project requirements helped Flowserve and M.N. Larnaca optimize the sizing of the pumping and energy recovery system to find the most efficient and cost-effective solution. And by contracting with one supplier for both the DWEER energy recovery devices and all main pump services, Larnaca was able to gain significant efficiencies not previously experienced.