Flowserve is honored by Frost & Sullivan for demonstrating excellence in customer service leadership.
Flowserve has been honored by Frost & Sullivan with its 2009 European Pump Services Customer Service Leadership of the Year Award.
The award was presented to Flowserve at the Frost & Sullivan sponsored Excellence in best Practices Awards banquet held in London September 24, 2009. Accepting the award on behalf of Flowserve was Graham Bradbury, Director of Operations, Industrial Pump group. In April of this year, Frost & Sullivan recognized Flowserve with its Best Practices Award as the 2009 Global Centrifugal Pump Growth Excellence Company of the Year.
Frost & Sullivan research analyst Syed Tauseef Ahmed explained that the annual award for Customer Service Leadership is earned by the company that has best demonstrated excellence in customer service leadership within the pump industry. According to Frost & Sullivan, it is achieved by a company that has shown extraordinary responsiveness to customer needs and has continually focused on long- and short-term customer profitability goals.